At Electric Step we sell only new Powersteps directly from the manufacturer. We use reputable, high profile shipping companies such as UPS to insure, as much as possible, that no shipping damage occurs. Every effort is made to insure that you get exactly what you ordered and what you expected to get. If you have researched your purchase before placing your order, then it is extremely unlikely that you will need to return any items.
If you do find that you need to return an item that you purchased from Electric Step please email sales at Electric Step.com and request a return authorization. Also please insure that the following conditions are met
You will receive, via email, return instructions, including the shipping address to return the item to. Once the returned item has been received, it will be inspected to insure that it meets the above conditions. Please note, shipping damage during the return is your responsibility, so proper packaging and insurance on your shipment are very important. Once we have inspected the item, assuming everything is OK, we will issue the appropriate credits. This process generally takes a few days but may take up to a one week in some instances. You will be notified via email when this is done. If you have not been notified after 1 week, please contact us.